![release priority matrix release priority matrix](https://changeandrelease.files.wordpress.com/2013/06/change-matrix.png)
See below for an explanation of priority = urgency and similar options. See customized lists for setting up your priorities.
![release priority matrix release priority matrix](https://printablepapertemplate.com/wp-content/uploads/2021/01/continuous-improvement-template-excel-project-selection-template-continuous-improvement-toolkit.png)
your mail server)Īlternatively, you may use the priority of the SR's Main CI, or you may use the Priority Matrix to automatically calculate priority for a service record. servers): Asset groups can be configured under Asset Management Finance): You can modify your list of departments from Setttings > Customize > Customized Lists Company : Company is determined by request user.Agreement : Agreement is determined by request user.You may create a priority rule based upon: The priorities page allows you to specify certain conditions under which a service record will receive a priority other than the helpdesk default priority.